Frequently Asked Questions (FAQ)
1. How long does shipping take?
Orders are processed within 0–4 business days after payment is confirmed.
Estimated delivery time is 5–10 business days, depending on your destination and the shipping carrier.
Please note that delivery times may be extended during holidays, severe weather, customs inspections, or other unforeseen circumstances.
2. Do you offer free shipping?
Yes.
We offer Free Standard Shipping on eligible orders.
Shipping costs (if applicable) will always be displayed before you complete your purchase.
3. Can I track my order?
Yes.
Once your order has been shipped, we will send you a shipping confirmation email with tracking information (where available).
Please allow up to 48 hours for tracking information to become active.
4. Can I change or cancel my order?
If your order has not yet been processed, we may be able to modify or cancel it.
Please contact us as soon as possible at:
Email: ssameare@gmail.com
Once an order has been shipped, it can no longer be changed or cancelled.
5. What payment methods do you accept?
We accept secure payments through the payment methods available during checkout, including major credit and debit cards and other supported payment providers.
All payments are securely processed.
6. What should I do if I receive a damaged or defective item?
Please inspect your order immediately after delivery.
If your item is damaged, defective, or incorrect, contact us within a reasonable time and include:
- Your order number
- A description of the issue
- Photos of the product (if possible)
We will review your request and provide an appropriate solution.
7. What is your return policy?
Customers in eligible regions may request a return within 14 days of receiving their order, subject to our Return & Refund Policy.
Returned products should be unused and returned with the original packaging whenever reasonably possible.
Please contact us before sending any return.
8. Who pays for return shipping?
If the return is due to a defective, damaged, or incorrect item, we will handle the return in accordance with applicable consumer protection laws.
For change-of-mind returns, customers may be responsible for the direct cost of return shipping unless otherwise required by law.
9. When will I receive my refund?
After we receive and inspect your returned item, approved refunds will be processed to your original payment method.
Refunds are generally issued within 10 business days, although your bank or payment provider may require additional processing time.
10. Do I have to pay customs duties or import taxes?
International orders may be subject to customs duties, VAT, import taxes, or other local fees depending on your country.
These charges are determined by local customs authorities and, unless otherwise stated during checkout, are the responsibility of the customer.
11. My tracking hasn't updated. What should I do?
Tracking information may take up to 48 hours after shipment to update.
If there has been no update for several days, please contact us and we will assist you.
12. What happens if my package cannot be delivered?
If a package is returned because of an incorrect address, failed delivery attempts, or refusal to accept the shipment, additional shipping charges may apply before the order can be re-shipped.
Please ensure your shipping address is correct before placing your order.
13. Is my payment information secure?
Yes.
We use secure payment processing and industry-standard encryption to protect your personal and payment information.
We do not store your full payment details.
14. How can I contact customer support?
We're always happy to help.
RST ELECTRICAL INSTALLATIONS LTD
Email: ssameare@gmail.com
Telephone: +07031844
We aim to respond to most enquiries within 1–2 business days.